Privacy Policy

This privacy policy will help you understand how your personal data is collected and processed by BETTERCONTACT, a French simplified joint stock company, with its registered office at 11 rue du Puits Gaillot, 69001, Lyon, France, registered with the Lyon Registry of Companies under company number 882 799 372 (hereinafter, “BetterContact” “we”, “us” and “our”).

This is policy is split in the following sections :

1. What personal data we process and why?
2. Who are the recipients of the personal data ?
3. How is your personal data secured?
4. Your legal rights and how to contact us

This privacy policy applies to the processing of personal data relating to website visitors, prospective customers, existing customers and their authorized users, in connection with the provision of our services and the management of their commercial relationship with BetterContact.

It also applies to the processing of personal data relating to certain business profiles that we make available to our customers and their authorized users as part of our data aggregation and enrichment services. You may opt out of the processing of your personal data for such data sharing purposes at any time, either by contacting us through the channels described in Section 4 below, or by submitting a request via our Opt-Out form available here. 

However, this policy does not apply to personal information that BetterContact receives from a customer, or otherwise processes on a customer’s behalf, in connection with the services provided under an applicable services agreement. Such data is processed by BetterContact strictly in accordance with the instructions of the relevant customer, as set out in our Data Processing Agreement.

1. What personal data we process and why

Why we collect your personal data and the legal bases we rely on	Personal data we use in connection with such purpose	Sources of the personal data we process for such purpose	How long we retain your personal data for such purpose
We process your personal data to respond to your request submitted via the contact form on our website, or through email or messaging exchanges on social networks. The legal basis for such processing will depend on the purpose of you message but is generally the performance of pre-contractual measures taken at your request.	We use your name, email and the content of your message to handle your request.	We collect this personal data directly from you, based on your decision to contact us or to reply to us.	We retain your personal data for a period appropriate to the processing of your request. If you contacted us to inquire about our services but ultimately did not become a customer, we will retain your personal data for a maximum period of three (3) years from the date of our last interaction.
We process your personal data to create your BetterContact account on our website and to enable you to order and use our services. The legal basis of such processing is the performance of the contract formed when you create your BetterContact account, by accepting our terms and conditions.	We use identifying information such as your name and email address, as well as professional details including your company and job title to manage your account.	We collect this personal data directly from you, based on your decision to create a BetterContact account on our website.	We will retain your data for as long as your account on our website remains active. If your account remains inactive and unused for a period of five (5) years, it will be deleted.
We process your personal data to fulfill your order and to invoice you for the use of our services. The legal basis for such processing will be the performance of the contract entered into  between you and us for the use of our services.	We use your name, professional details, and billing information to invoice you. Credit card details are however submitted directly to our payment services provider and never touch BetterContact’s servers.	We collect this personal data directly from you, based on your decision to purchase a subscription or credits to use our services.	We will retain your data for a maximum period of five (5) years following the end of our contractual relationship.
We process your personal data to send you our newsletter and information about our commercial offers. The legal basis for this processing is our legitimate interest in promoting our services and growing our business. You may opt out of receiving these communications by clicking the unsubscribe link included in our emails.	We only use your name and your contact information to send you these communications.	We generally collect this information directly from you, except in cases where we initiate first contact by messaging you on a professional social network.	Unless you opt out of such communications earlier, we retain your personal data for a maximum period of three (3) years from the date of our last interaction with us.
We process your personal data through the placement of cookies for analytics and statistical purposes, such as measuring conversion rates and testing new product designs. This processing is based on your consent, which you provide when accepting the use of such cookies upon visiting our website.	Analytics are based on device information such as your browser and operating system versions, your IP address, the web pages you visited and their load times, as well as the referring website.	We collect this data through third-party cookie providers, namely PostHog and Google. Please note that Google may use the personal data associated with its cookies for its own independent purposes. We encourage you to review Google’s data protection practices, available here.	After 13 months, the data collected through the cookie is deleted, and only aggregated statistical data is retained.
We process your personal data to include it in our database of business profiles and to make it available to our customers and their authorized users as part of our data aggregation and enrichment services. The legal basis for this processing is our legitimate interest in maintaining and updating a database of relevant professional profiles, which forms the core of our services. This processing is also based on the legitimate interest of our customers in enriching their B2B lead data for marketing and similar business purposes. You may opt out of the processing of your personal data for such data sharing purposes at any time by contacting us through the channels described in Section 4 below or by submitting a request via our Opt-Out form available here.	We store and use your contact information (such as your telephone number and email address) in our database in order to enrich the contact details of business profiles used by our customers through our services.	We collect this information from two main sources : Our customers, who may upload and save their contact database when using our services;   Our trusted data providers, from whom we lawfully obtain professional contact information. The list of our data providers is available here .	When an authorized user of a customer uses our services to enrich a business profile with your email address and/or telephone number, this data may be saved in their BetterContact account. It will then be retained on the BetterContact account of this customer for as long as the user’s account remains active. If the account remains inactive and unused for a period of five (5) years, it will be deleted along with all saved data. We also store this information in our central database, so that other users can access it when enriching the same business profile. However, we do not retain this data indefinitely. If no request is made to access this information within a period of three (3) years, it will be deleted from our database. Should a new user attempt to retrieve this data after deletion, it will only be processed again if made available by our data providers.
We process your personal data to ensure we respect your decision not to be processed by BetterContact anymore, particularly when you submit an opt-out request through our website. The legal basis for this processing is our legal obligation to comply with any opt-out request you submit.	We collect your name, email address, and telephone number in order to process your opt-out request.	We collect this information directly from you when you complete our opt-out form or contact us through other means.	We will retain your data on our opt-out list for a period of three (3) years from the date you submitted your opt-out request.

2. Who are the recipients of your personal data?

Within our organization, only duly authorized personnel, such as members of our customer and technical teams, have access to your personal data, strictly for the purposes necessary to fulfill their duties.

If your personal data is included in the business profiles stored in our database, it may be made available to our customers and their authorized users as part of our data aggregation and enrichment services. However, any personal data uploaded to our database by an authorized user in the course of using the services is not shared with other users. This data remains accessible only to the customer who uploaded it and their authorized users.

We may also share your personal data with our technical and online service providers, including our cloud services providers. You can view the list of our third-party processors listed in our DPA listed on BetterContact’s website. Some of these providers are located in the United States and may access your data from there. In such cases, we have ensured that appropriate safeguards are in place to comply with applicable regulations on international data transfers. Personal data are shared with these technical partners in accordance with the contractual agreements signed with each provider, and such agreements may not override the provisions of this privacy policy.

When require under applicable law, we may have to disclose your personal data to public authorities. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if European law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. Likewise, we will only respond to requests from government authorities outside Europe if compelled by the government of a European country through procedures outlined in a mutual legal assistance treaty or agreement. It is BetterContact’s policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.

Finally, if BetterContact is acquired by or merges with another company, we don’t plan on that, but if it happens, we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.

3. How is your personal data secured?

BetterContact is a European company and all data infrastructure is located in Europe.

We ensure that personal data is adequately and appropriately secured and have taken the necessary precautions to secure and ensure that our subcontractors respect the security and confidentiality of the data and in particular prevent it from being distorted, damaged or communicated to unauthorized persons.

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest. Most data is not encrypted while they live in our database (since they need to be ready to be downloaded by you when you need them).

In the event that the integrity, confidentiality or security of your personal user data is compromised, we undertake to inform you as required by applicable law.  If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days.

4. Your legal rights and how to contact us

In accordance with the European regulation on the protection of personal data, you benefit from the following rights:

• A right to withdraw your consent to the processing of your personal data at any time,
• A right of access enabling you at any time to know whether or not your personal data is being processed by our services and, if so, to have access to such personal data and to the information required by law concerning the way in which such data is processed,
• A right of correction allowing you to request that any inaccuracies concerning your personal data be corrected as soon as possible,
• A right to deletion, allowing you to request as soon as possible that your personal data be deleted when (i) its conservation is no longer necessary for the purposes for which it was collected (ii) you have objected to the processing and therefore wish it to be deleted (iii) the data has been unlawfully processed; (iv) the data must be deleted to comply with a legal obligation which is provided for either by European Union law,
• A right to restrict the processing of your personal data (i) when you contest the accuracy of the personal data collected for the period of time necessary to verify its accuracy, (ii) when, following a processing operation established as non-compliant, you prefer the restriction of the processing to the complete deletion of the data (iii) when the personal data are no longer necessary for the purposes of the processing operation but are still necessary for the establishment, exercise or defense of legal claims; (iv) when you have objected to the processing and you wish to limit the processing for the period of time necessary to verify whether the legitimate ground invoked are justified,
• A right to portability allowing you to receive your personal data in a structured, commonly used and machine-readable format, or to request that such personal data be transmitted to another controller, provided that such request for portability relates to personal data that you have directly provided to us and that concerns you and that such request for portability does not infringe the rights and freedoms of third parties,
• A right to object to the processing of your personal data on grounds relating to your particular situation and the processing will be stopped unless there are compelling legitimate grounds for continuing it in accordance with the applicable regulations,
• A right to set out instructions on the conservation, deletion and disclosure of your personal data after your death.

We can be reached via the following means of contact:

• By contacting us via contact@bettercontact.rocks
• By writing to us by mail post at Hackeez Consulting, 11 rue du Puits Gaillot, 69001, Lyon, France

Complaints about the use of your personal data may also be addressed to the supervisory authority for the protection of personal data that is competent according to your place of residence, for example the CNIL if you live in France.