FAQ

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Can't find your question here? Reach out to us on contact@bettercontact.rocks or via the live chat (right-bottom button).

01 · Basics

Getting Started

01Can I try out BetterContact for free?

Yes! We want you to convince yourself of the power of BetterContact – that’s why you get 50 credits for free when signing up.

02How can I find emails/mobile phones with BetterContact?

There are 3 ways on how to find data through BetterContact.

1. Uploading a CSV file

Therefore, you need a CSV file with First Name, Last Name, Company Name/Domain for emails.

For mobile phone numbers you only need the LinkedIn URL.

2. Through API call

Implement BetterContact into your workflow through API. Here is the documentation.

3. Through native integration

BetterContact has native integrations with other platforms. Check them out here.

03Are there any detailed guides on BetterContact?

Yes, we specifically recommend you to take a look at our YouTube channel for more in-depth content: YouTube

02 · Usage

Credits

01What are BetterContact credits?

You can use credits to find mobile phone numbers and emails through different providers.

1 email + verification = 1 credit1 mobile phone number + verification = 10 credits
02Do credits roll over?

Yes, we roll over your credits to the next month capped at twice your subscribed package (as long as you have an active subscription).

For example: With a 5,000-credit subscription, you can hold up to 10,000 credits.

03If there is no data found, will I be charged?

No, there are no credits counted when an email or mobile phone number is not found.

04Does verification cost extra?

Email and mobile phone number verification does not cost extra.

If you want to verify catch-all emails, 1 additional credit is charged for every valid catch-all.

03 · Account

Billing

01Where can I find my invoices?

To find your invoices, navigate to

Account > Plans & Billing > Your Subscription (Click on ‘Go to billing portal’) > Scroll down to ‘Invoice History’ > Click on the invoice’s date to download

02What payment methods are there?

Our billing is handled by Stripe, so we offer the common payment methods.