Whether you’re managing a small support team or running an enterprise contact center, selecting the right software can have a significant impact on your customer experience.
Let’s check that out, yeah?
| Tool Name | Best For | Base Pricing |
| BetterContact | World-class waterfall data enrichment platform to find & validate phone numbers. | $15/month for 20 verified mobile phone numbers. |
| Aircall | Most affordable call center. | $40/month for a license. |
| Zendesk | AI-powered omnichannel customer experience & intelligent routing. | $19/month per agent (billed annually) |
| CloudTalk | Scalable global calling with AI-powered voice agents | $34/month with 500 outbound minutes. |
| Nextiva | The all-in-one call center solution & customer support. | $36/month per user |
| Five9 | Best agent management features & IVAs. | $119/month (36-month contract) |
| RingCentral | Most affordable omnichannel pricing | $30/month per user |
| Dialpad Support | Best for AI, agent flexibility, & outbound calling | $95/month per user Support Plan. |
| JustCall | Cloud calling with AI, CRM integrations, workflows | $39/month per user. Mandatory 2 licenses. |
What Is Call Center Software?
Call center software is a cloud-based platform that manages inbound and outbound calls, automates call routing, and supports multi-channel customer interactions. It includes tools like IVR systems, analytics dashboards, and intelligent workflows to improve customer service efficiency and agent performance.
Think of it as your all-in-one command center for handling multi-channel support, complete with intelligent call routing that guarantees customers reach the right agent every time.
The essential analytics tools that track everything from call durations to customer satisfaction scores, enabling you to make informed, data-driven decisions.
Modern call center software doesn’t just handle phone calls 📞
It evolved into a comprehensive system that manages customer interactions across multiple channels, making your support team’s life easier (and your customers happier) through automated features and intelligent workflows.
Types of Call Center Software
When you’re exploring call center software options, you’ll find several distinct types designed to match your specific business needs – from data enrichment tools that supercharge your customer insights to specialized inbound and outbound systems that handle different call flows.
- Data Enrichment: Data enrichment leverages waterfall technology and triple verification to connect with premium data vendors, ensuring precise customer interactions and improved call connect rates.
- Inbound: Inbound call center software manages customer inquiries through intelligent routing, automated queuing, and interactive voice response (IVR) systems, ensuring the efficient handling of incoming communications.
- Outbound: Outbound call center software empowers businesses with tools for proactive customer engagement through automated dialing, CRM integration, and performance analytics.
- Mixed: Mixed call center software combines inbound and outbound capabilities, allowing agents to handle both incoming support requests and outgoing calls while maximizing workplace efficiency.
- On-Premise: On-premise call center software provides complete control over communication systems with robust data privacy, but requires significant upfront costs and dedicated IT maintenance.
- Cloud-Hosted: Cloud-hosted call center software eliminates the need for physical infrastructure, enabling remote work and scalable operations. The cloud-based system reduces costs while providing flexible customer service solutions.
Top 9 Call Center Software
The top call center software in 2025 includes BetterContact, Aircall, Zendesk, CloudTalk, and Nextiva. These platforms offer advanced features like AI-powered call routing, CRM integration, and real-time analytics.
These support both small support teams and enterprise contact centers with scalable, user-friendly functionality.
So, how’d we come up with the list?
1. Well…we analyzed what’s going on in the industry.
2. Talked our agency owner friends to find out what issues they’re suffering from, which tool helped the most.
3. Then we analyzed which tools have the best technology to come up with our list.
1. BetterContact
While BetterContact isn’t a call center software, it has become a mandatory tool for modern call centers due to its powerful waterfall data enrichment capabilities.
You’ll access over 20 premium data vendors through their waterfall enrichment system, ensuring an exceptional contact data find rate and verified mobile phone numbers.
What sets BetterContact apart is its multi-layer verification process, which delivers 99.5% accurate email verification and verified mobile numbers that actually match your leads’ locations.
The platform seamlessly integrates with popular CRMs and includes smart features, such as BetterAI, to optimize your provider sequence.
With a database of over 3 billion contacts and extensive CRM integrations, BetterContact helps you reach 1.6x more leads than traditional methods.
Top Features
- Waterfall Enrichment Providers: Access to over 20 top-tier data sources, ensuring comprehensive coverage and high email-finding rates.
- Coverage & Database Size: Over 3 billion contact data points, ensuring comprehensive coverage in Europe, the USA, and globally.
- Accuracy: 99.5% email verification accuracy
- Multi-Layer Verification: SMTP & Catch-all verified emails with a >99.5% accuracy rate to maintain data quality.
- Mobile Phone Verification: The Inctricate feature includes Carrier Data, geo name matching, and activity scoring to provide you with verified data.
- Web Visitor Identification: Native RB2B integration to find out website visitors’ email addresses.
- Pay Per Result: Users only spend credits when a multi-layer verified email or phone number is successfully found.
- BetterAI: Algorithm to find the best provider sequence based on lead characteristics
- Inbox Details: The Email Provider Matching for users running Cold Email
- Google Sheets App: They have a Google Sheets app to find & manage lead data.
- Integrations: With popular CRM like Hubspot, Breakcold, and automation tools like Zapier, Make, and Clay.
- Hubspot AutoEnrich: Automatically enrich new or updated Hubspot contacts with verified emails and phone numbers based on custom rules. No manual work or complex automation needed.
Pricing
BetterContact costs start at $15 per month for 20 mobile phone number credits, allowing access to verified contact data. The Pro plan costs $49 per month and includes 1,000 email addresses and 100 mobile phone numbers. Users only pay when verified contacts are found, making pricing performance-based and scalable.
2. Aircall
Featuring a modern cloud infrastructure, Aircall stands out as a sophisticated contact center solution that revolutionizes team collaboration through its smart shared inbox system.
You’ll appreciate how its intelligent call routing directs conversations to the right team members, even forwarding calls to mobile devices for seamless remote work.
The platform’s customizable features include interactive voice response and extensive reporting and analytics, helping you track performance metrics in real-time.
With the shared call inbox, agents can tag conversations and leave helpful comments, leading to improved customer service outcomes.
Anywho, the cloud compatibility guarantees your team stays connected, whether they’re at their desks or on the go.
Top Features
- Interactive Voice Response (IVR): Smart IVR guides callers to the right team instantly, enhancing the experience and reducing wait times.
- Intelligent Call Routing and Transfers: Routes calls by priority, time, or skill. Warm transfers allow teammates to discuss the call before handing it over.
- Call Monitoring and Recording: Managers monitor and record calls for quality assurance and training purposes. Agents can pause recordings to ensure compliance with regulations.
- Reporting and Analytics: Detailed call metrics, AI summaries, transcriptions, and topic detection help improve performance and decision-making.
Pricing
While the pricing structure starts at $40 per license per month (with a minimum of three licenses), please note that it only includes one local number. So, it’d be $120 per month to get started.
3. Zendesk
As one of the most versatile call center solutions available today, Zendesk stands out with its seamless integration of AI-powered tools and extensive customer service features.
You’ll appreciate their omnichannel support system, which combines detailed customer profiles with intelligent call routing to guarantee that callers reach the right agent every time.
The platform’s AI-powered quality assurance automatically reviews all calls, while thorough reporting and analytics enable you to optimize operations in real-time.
With automated scheduling and workforce management tools, you won’t need to juggle spreadsheets anymore. Plus, you’ll find over 1,700 integrations in the Zendesk Marketplace to customize your setup.
The only notable drawback? It’s not ideal for high-volume outbound campaigns.
Top Features
- Omnichannel Support: Unifies email, chat, voice, social, and messaging into one platform for seamless, consistent customer conversations across all channels.
- Customer Profiles: Combines interaction data into unified profiles, enabling agents to personalize support and recognize customers instantly.
- Interactive Voice Response (IVR): IVR guides callers to the right department, improving call routing and first-contact resolution.
- Intelligent Call Routing and Transfers: Routes tickets and calls based on agent skill, availability, priority, or round-robin rules to ensure fast and efficient handling.
- Call Monitoring and Recording: Integrates with telephony tools to support call recording and live monitoring for quality and compliance.
- Reporting and Analytics: Offers detailed reports on agent performance, SLA adherence, ticket volume, and customer satisfaction to optimize support operations.
- AI-Powered Quality Assurance: Uses AI for ticket tagging, sentiment analysis, and predictive routing to boost accuracy and support efficiency.
Pricing
You can get started with Zendesk for $19 per agent per month when billed annually. The support plan also goes for $25 per month for a single agent.
4. CloudTalk
CloudTalk stands out as a powerhouse in the call center software landscape, offering sophisticated call routing and queue management that’ll transform how your team handles customer interactions.
This cloud-based call center solution shines with its extensive customization options, allowing you to tailor everything from call queues to personalized voicemails. You’ll love the skills-based call routing that matches customers with the perfect agent, eliminating those pesky call transfers.
When your team is swamped, the voicemail feature allows customers to leave messages instead of waiting on hold.
The platform’s advanced reporting and real-time analytics integrate seamlessly with HubSpot, providing you with deeper insights into your operations.
Top Features
- Skills-based call routing: Automatically directs callers to agents with the right expertise, reducing wait times and improving first-call resolution.
- Post-call tagging: Allows agents to tag calls after completion for better categorization and follow-up.
- CRM integrations: Seamlessly connects with popular CRMs to unify customer data and streamline workflows.
- Advanced reporting: Provides detailed reports on call metrics to optimize team performance and identify trends.
- Real-time analytics: Offers live insights into call queues, agent activity, and call performance for immediate decision-making
Pricing
CloudTalk costs $27 per month when accessed from a location within the United States. Pricing may vary based on geographic region and selected plan features. Users outside the U.S. may see different pricing depending on their country and local billing policies.
5. Nextiva
Three standout features make Nextiva a compelling choice for modern call centers: its unified cloud platform, intelligent routing system, and extensive analytics suite.
You’ll appreciate how this cloud-based platform seamlessly integrates traditional calls, SMS, and web chat through omnichannel support. The intelligent call routing system automatically directs customers to the right agent based on their location and caller ID, while the interactive voice response helps them self-serve when needed.
Fun Fact: According to G2 Nextiva have had 2 billion conversations and 6 billion minutes of talk time annually.
When customers don’t want to wait, they can opt for callbacks or switch to messaging.
What’s particularly impressive is Nextiva’s reporting and analytics capabilities, featuring AI-powered quality assurance that monitors call sentiment and agent performance in real-time.
Nextiva is still a solid choice, despite some features being restricted to higher-tier plans.
Top Features
- Unique channel offerings: Connects voice, chat, email inboxes, and social media channels, including X (formerly Twitter), Facebook, and Instagram, for seamless customer engagement.
- Flexible routing and call handling: Customizable omnichannel routing options include skills-based, longest-idle, and custom order, allowing for optimized call distribution.
- Feature-rich plans: Entry-level plans include auto-dialers, campaign management, agent scripts, workflows, and bots to enhance productivity.
- Customer support tools: Built-in CRM functionality with detailed customer profiles and journey history supports both sales campaigns and customer support use cases.
- Customizable analytics: Analytics dashboards powered by Google Looker Studio deliver custom data management, including customer survey trends and agent performance insights, with user-friendly interfaces
Pricing
Nextiva’s Core plan costs $36 per user per month. This pricing applies to the base business communication package and may vary depending on the number of users and contract length. Additional features or advanced plans incur higher monthly rates.
6. Five9
Built on a foundation of AI-powered innovation, Five9’s contact center software transforms your existing equipment into a sophisticated communication hub. Their intelligent system leverages machine learning to analyze calls, while a virtual assistant coaches your agents in real-time.
You’ll appreciate the thorough reporting and analytics features that track agent performance and customer satisfaction across all channels. The omnichannel platform seamlessly integrates phone, email, chat, and SMS communications, while call monitoring tools help supervisors identify coaching opportunities.
The IVR system lets customers choose between self-service options or connecting with agents. While workforce management is limited to premium plans, you’ll benefit from features like gamification and detailed customer profiles to enhance your call center operations.
Top Features
- Workforce Management: Uses machine learning for employee forecasting, live shift bidding, and real-time adherence monitoring to optimize agent availability and engagement.
- Advanced AI: Powered by ChatGPT large language models, delivers live transcriptions, automated call summaries, speech suggestions, and customer experience insights for improved service.
- Intelligent Virtual Agents (IVA): Drag-and-drop designer to build smart self-service IVRs deployable across SMS and web chat channels.
- Supervisor Tools: Intuitive dashboard for monitoring employee performance, call analytics, and managing contact center operations in real time.
- Interaction Analytics: Comprehensive conversation analysis including keywords, sentiment, emotion, and caller tone for deep transcript insights.
- Interactive Voice Response (IVR): Advanced IVR applications enable efficient self-service and call routing with speech recognition and text-to-speech capabilities.
- Intelligent Call Routing: Omnichannel routing intelligently directs calls based on skills, availability, and priority to optimize customer-agent connections
Pricing
Five9’s Core plan costs $119 per month with a 36-month contract. It includes easy monthly payments but excludes chat, email, SMS, and social messaging features. These missing channels limit its communication flexibility compared to other omnichannel platforms.
7. RingCentral
RingCentral’s two powerful contact center solutions, RingCX and RingCentral Contact Center, bring AI-driven innovation to modern call centers.
Starting at $65 per agent, you’ll gain multi-channel capabilities across voice, SMS, email, and chat, along with customer self-service options through virtual agents powered by Google Dialogflow.
While the implementation process is straightforward, thanks to seamless UCaaS integration, you’ll need to factor in costs for advanced features such as AI-powered call summaries and agent coaching.
The platform excels at delivering customer insights through thorough surveys and speech analytics across more than 20 channels.
However, its scalability is limited by the fewer third-party integrations it offers compared to competitors.
If you’re looking for voice capabilities, the extensive channel offerings are more than you need.
Top Features
- AI Tools for Agents: RingSense offers real-time call transcripts, speech and action suggestions, post-call summaries, and automated notifications to enhance agent support.
- Coaching Support: Automated call scoring, AI-driven agent coaching, and keyword tracking enable supervisors to identify customer behavior trends and enhance agent performance.
- Customer Insights: Advanced surveys across 20+ channels, combined with speech analytics, offer multi-angle views of customer satisfaction and adaptive question formats.
- Customer Self-Service: Virtual agents, self-service powered by Google Dialogflow, enable conversational live chat and SMS interactions for efficient self-service.
- Omnichannel Support: A unified platform supports voice, video, SMS, email, chat, social media, and messaging apps, enabling agents to manage all interactions seamlessly.
- Escalation Management: Streamlined processes for escalating customer issues ensure timely resolution and enhance the overall customer experience.
- HD Video Calls: High-definition video conferencing is integrated within the platform, enhancing collaboration and customer engagement.
Pricing
RingCentral’s Core Business Phone plan costs $30 per user per month. This plan provides essential business calling features, with pricing scaled by user count. Additional services may be added at higher tiers or custom quotes.
8. Dialpad
Dialpad AI Contact Center shines in the domestic calling arena with its streamlined, AI-powered approach.
You’ll get a cloud-based call center that’s remarkably easy to set up – adding new agents takes just minutes through the online dashboard.
Your customer service team will appreciate the omnichannel support and intelligent features, such as sentiment analysis and real-time guidance.
The system transcribes calls, flags customer feedback tones, and even offers visual voicemail management.
With robust reporting and analytics, you can track performance effortlessly.
While it excels at domestic calling, consider alternatives if international calling is your priority.
Top Features
- Industry-leading AI: Dialpad AI transcribes calls in real time, tracks keywords, analyzes sentiment, and provides automated call summaries to enhance agent performance.
- Keyword Tracking: Automatically detects important keywords during calls to improve training, update FAQs, and monitor customer concerns.
- Real-time Agent Assists: AI-powered prompts and notes appear during calls, helping agents respond accurately without searching knowledge bases.
- Unified Communications Channels: Combines voice calls, video meetings, SMS, and team messaging in a single platform for seamless internal and external communication.
- Workforce Engagement Management: Offers call monitoring, whisper coaching, barge-in features, and analytics to optimize agent scheduling and performance.
- Sentiment Analysis: Uses AI to analyze customer emotions and satisfaction during calls, enabling better service and quality assurance.
Pricing
Dialpad Support’s Essential Plan costs $95 per user per month. This plan focuses on inbound support features. Pricing scales with the number of users and does not include advanced features without plan upgrades.
9. JustCall
JustCall stands out as a thorough contact center solution that packs three essential features into one platform: voice calls, SMS automation, and intelligent analytics.
You’ll appreciate its streamlined contact center workflows, which integrate seamlessly with over 100 CRM and help desk tools.
The platform’s user interface makes handling customer concerns effortless, offering a range of tools from power dialers to post-call surveys. Your sales teams will love the voice calling features, including call recording and conversation intelligence for boosted productivity.
The analytics dashboard delivers real-time insights to fine-tune your campaigns.
While advanced features require pricier plans, JustCall’s competitive pricing starts at $19 per user monthly. Just keep in mind that workforce management capabilities are somewhat limited, but the robust CRM integrations more than make up for it.
Top Features
- Cloud-Based Calling: JustCall offers a scalable, AI-powered cloud phone system that enables VoIP calls, messaging, and remote work without hardware constraints.
- Bulk SMS and Drip Campaigns: Easily create and schedule bulk SMS campaigns to send personalized or mass messages, managing replies via JustCall’s text inbox.
- Custom Workflows: Automate call routing, follow-ups, and other processes with flexible no-code workflows using conditional logic to streamline operations.
- Multi-level IVR: Configure multi-tier IVR menus with custom greetings and forwarding options, assign IVRs to multiple numbers, and manage multiple IVRs per number.
- Intelligent Call Routing: Automatically route inbound calls based on CRM data, contact ownership, and custom rules to ensure calls reach the right agents efficiently.
- Real-time Analytics: Monitor call volume, agent performance, queue status, and customer sentiment through an intuitive dashboard for data-driven decisions.
Pricing
JustCall’s AI Communication Suite Team Plan costs $39 per user per month, with a minimum of two licenses required. This results in a starting monthly cost of $78. Pricing increases with more users or feature add-ons.
Benefits of a Call Center Solution
When you’re looking to revolutionize your call center operations, you’ll want to understand the game-changing benefits that modern software solutions offer.
- Increase Team Efficiency
- Enable Self-service
- Streamline Service Management
- Better Customer Experience
- Supports Personalized Interactions
From boosting your team’s efficiency through automated workflows to enabling customer self-service options that work around the clock, these solutions pack a powerful punch in streamlining your service delivery.
You’ll also find that these tools excel at creating personalized customer experiences that’ll make your competition wonder how you’re pulling off such impressive service levels.
1. Increase Team Efficiency
Increase team efficiency with a modern call center solution that streamlines operations and removes bottlenecks. Use an intuitive, cloud-based platform to prioritize tasks, track performance, and access customer information instantly. Improve issue resolution, manage higher call volumes, and gain real-time insights to optimize decision-making and agent productivity.
- Streamlines daily operations and removes bottlenecks
- Provides an intuitive, cloud-based platform for support teams
- Prioritizes tasks for more effective workload management
- Tracks performance with actionable, real-time analytics
- Offers instant access to customer information
- Improves issue resolution speed and accuracy
- Handles higher call volumes without agent burnout
- Identifies trends and performance gaps for continuous improvement
- Enhances decision-making with real-time insights
- Boosts overall agent productivity and customer satisfaction
2. Enable Self-service
Enable self-service with call center software that uses 24/7 interactive voice response systems to handle routine tasks like returns and account lookups. Automate common inquiries to reduce call volume and ensure only complex issues reach your agents. This increases response speed, focuses agent attention on priority cases, and improves customer satisfaction.
3. Streamline Service Management
Streamline service management with a cloud-based call center solution that centralizes customer support operations and delivers real-time analytics. Monitor customer satisfaction scores, agent performance, and call volume trends instantly.
Use actionable insights to optimize staffing levels, improve training programs, and resolve issues proactively. Identify performance gaps before they impact service delivery and adapt strategies with data-driven precision.
A call center solution acts as your mission control equipping you with the tools to elevate service quality, reduce operational friction, and ensure consistent, high-performing customer experiences.
4. Better Customer Experience
While most customers dread calling support centers, modern call center software solutions can transform frustrating experiences into smooth, efficient interactions.
Recent smart routing capabilities ensure you’re connected with the right agent immediately, while IVR automates call distribution to address issues from the start.
Want to boost customer satisfaction scores?
Your call center software can now track customer interactions across all channels, from chatbots to messaging platforms, giving agents instant access to complete interaction histories.
This means no more repeating information or getting bounced between departments.
Additionally, features like scheduled callbacks ensure that you never leave customers on hold.
These enhanced customer satisfaction tools don’t just make life easier for your support team; they create a better customer experience that keeps clients coming back.
5. Supports Personalized Interactions
Call center solutions enhance personalized customer interactions by giving agents instant access to key customer data such as purchase history, support tickets, and membership status. This real-time context allows agents to respond with relevance across all communication channels.
Personalized interactions improve customer satisfaction by recognizing loyalty, referencing past issues, and aligning responses to the customer journey.
Integrated analytics and automated data collection continuously refine personalization strategies, enabling scalable, consistent, and human-like support at every touchpoint.
How to Choose the Right Call Center Solution
Choose the right call center solution in 2025 by prioritizing intelligent call routing, high-definition voice quality, and AI-driven speech analytics. Ensure seamless integration with existing CRM or ERP platforms and demand real-time analytics for immediate operational insights.
1. Better Call Routing
How can you guarantee your customers reach the right department or agent every time they call? The key lies in better call routing capabilities that prioritize your callers.
You’ll want advanced queueing with callbacks to prevent long wait times, and omnichannel routing to handle everything from calls to SMS and email seamlessly.
Look for systems offering skills-based routing to match customers with the most qualified agents.
IVR and IVA features are essential too – they’ll help customers self-service their way to the right department.
However, what really matters is that you shouldn’t need an IT degree to make changes. The best solutions allow you to adjust your routing settings through a simple dashboard, eliminating the need for technical support.
Your customer conversations will flow more smoothly when you can update call flows instantly.
2. Speech Analytics
While traditional call metrics tell part of the story, speech analytics reveals the complete picture of your customer interactions.
Modern analytics tools powered by artificial intelligence dig deeper into conversations, helping you understand what’s happening between agents and customers.
These advanced systems don’t just report track agent performance – they uncover trends, flag training opportunities, and measure customer satisfaction in real-time.
As an administrator, you’ll gain actionable insights through analytics that show exactly where your team excels and where they need support.
The data helps you make smarter decisions about training, resource allocation, and process improvements.
You’ll be amazed at how quickly you can identify issues, implement solutions, and watch your team’s performance metrics soar.
3. Clear Call Quality
Although many businesses focus on advanced features when selecting call center software, crystal-clear call quality remains the foundation of successful customer interactions. You can’t execute customer satisfaction tactics if your calls are dropping or your audio keeps cutting out.
When selecting a call center software vendor, prioritize solutions that consistently deliver high-definition (HD) quality calls. Cloud contact center software providers, such as Dialpad, stand out by offering excellent call quality through their dual cloud architecture and global voice network.
This infrastructure guarantees crystal-clear communications worldwide. The best part? Modern cloud solutions let you scale your team size up or down with just a click, so you’re only paying for what you need.
PS: All the fancy features in the world won’t matter if your customers can’t hear you properly.
4. Integrations
Because your agents deserve better than juggling multiple applications like circus performers, choosing call center software with robust integrations is essential for operational success.
You’ll want to ensure your contact center software vendor provides seamless connectivity with your existing tools, particularly in terms of how the system integrates with CRM platforms.
A flexible approach to integrations will streamline your customer outreach efforts and boost agent productivity.
Look for solutions that offer a highly user-friendly interface, connecting your essential business tools while providing in-depth performance insights.
When your applications work together harmoniously, your agents can focus on what truly matters, delivering exceptional customer service instead of wasting precious time switching between disconnected systems and manually transferring data.
5. Real-time Analytics
Modern call center software leverages real-time analytics to transform raw data into actionable insights. By monitoring agent performance and tracking customer satisfaction metrics in real-time, you can quickly identify areas that need improvement in communication and training.
Today’s center software solutions incorporate AI tools that analyze everything from call patterns to customer sentiment. You’ll get instant feedback on how your team’s performing, which channels are most effective, and where bottlenecks might be forming.
These analytics enable you to make data-driven decisions that enhance efficiency and foster customer trust.
Want to know if your morning shift is more productive than your afternoon team? Or which agents excel at handling complex issues? Real-time analytics provides you with these answers instantly, enabling you to optimize operations on the fly.
6. Compliance & Security
Your call center’s security is only as strong as its weakest link, which is why choosing software with robust compliance and security features isn’t optional – it’s critical.
Look for providers that offer extensive security protocols, including two-factor authentication and data encryption at both rest and transit.
You’ll want software that’s compliant with major regulations, such as GDPR and HIPAA, to avoid costly penalties and protect sensitive information.
Top solutions implement role-based access controls to guarantee employees can only access the data they need.
Don’t just take a vendor’s word for it – verify their security credentials through third-party certifications like ISO-27001 and SOC2.
FAQs
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What Are the Types of Call Center Software?
The main types of call center software include inbound, outbound, mixed, on-premise, cloud-hosted, and data enrichment systems. Inbound tools focus on customer queries, outbound systems automate outreach, and mixed platforms combine both. On-premise offers control, cloud-hosted ensures scalability, and enrichment tools enhance data accuracy and engagement.
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What’s the Best Call Center Software for Remote Teams?
BetterContact, combined with Aircall, is the best call center software for remote teams. This pairing supports cloud-based functionality, seamless integration, and reliable call quality, making it ideal for distributed customer service operations.
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Which Call Center Software Has a Free Trial?
BetterContact and JustCall both offer free trials. BetterContact enhances customer contact accuracy through waterfall enrichment, while JustCall provides essential calling features for teams testing VoIP platforms.
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Which Call Center Software Pricing Plan Is Suitable for Startups?
JustCall offers a pricing plan suitable for startups, starting at $39 per month. This entry-level option includes essential calling features, making it ideal for small teams launching customer support operations.
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What Is the Best Call Center Software With CRM Integration?
BetterContact is the best call center software with CRM integration, connecting directly to HubSpot for lead enrichment. Aircall also integrates natively with HubSpot, making both tools effective for CRM-based outreach and support.